Meet Terry Matthews: Your Local Sussex Plumbing & Heating Expert
Founder & Director – Smart Heat Experts Ltd
Born in Kent and raised in Sussex from a young age, I’ve grown up knowing the value of doing things properly. After starting my plumbing journey at Crawley College over 20 years ago, I built this business from the ground up with one goal in mind: to raise the bar.
Smart Heat Experts isn’t just a new name. It reflects everything we believe in. I didn’t set this company up to blend in with the crowd. I set it up to do things better. To show up on time. To fix problems properly. To treat people with respect. And to build a team that takes pride in every job, no matter the size.
What We Stand For
Our vision is clear:
Set the bar for local heating and plumbing services with clear pricing, honest advice, and a service you can rely on.
That means no shortcuts. No pressure. No confusion.
We focus on:
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Quality work that’s done properly the first time
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Clear, straight-talking communication
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Respect for every customer and home
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Helpful advice that’s honest and pressure-free
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Real support before, during and after the job
We train hard, we speak plainly, and we always own what we do. That’s the culture here. You’ll feel it from the first phone call to the final handover.
Our Growing Team
We’re building a crew of good people who care. People who take their work seriously without taking themselves too seriously. People who turn up, muck in, support one another, and make customers feel at ease.
As we grow, we’re bringing in engineers and support staff who match that mindset. It’s how we stay reliable and consistent. It’s how we build trust.
✉️ Thinking of joining us?
If that sounds like your kind of team, we’d love to hear from you. We’re always open to new members who share the same pride, energy, and standards.
Drop us a message at info@smartheatexperts.co.uk
✅ Our Commitment to Excellence
At Smart Heat Experts, we don’t settle for “that’ll do.” Every job is a chance to prove why people trust us.
We take pride in doing things properly — no bodges, no shortcuts, no surprises. That means turning up on time, working cleanly and safely, and always treating your home with the respect it deserves.
Excellence for us is about more than just the technical side. It’s in the way we speak to customers. It’s in how we keep you informed. It’s in the follow-up, the care, and the standards we bring to every visit.
If our name’s on it, it gets done right.
⭐ Why Choose Smart Heat Experts?
We know you’ve got options. Here’s why so many homeowners across Sussex stick with us:
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We’re responsive – When you need us, we show up. Fast.
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We’re clear and honest – From quotes to advice, there’s no confusion.
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We respect your home – Clean boots, tidy work, and full clean-up.
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We do it right – We don’t cut corners or rush jobs.
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We stay up to date – From modern boilers to renewable heat pumps, we’ve got it covered.
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We’re easy to deal with – Friendly, polite, and straightforward every step of the way.
Smart Heat Experts isn’t just about heating and plumbing. It’s about trust, care, and building a reputation we’re proud of.